Short course
Outlook
Email is the most used tool of the working day, and paradoxically the least mastered. Most users are at the mercy of their inbox: hundreds of unread messages, attachments that cannot be found, forgotten appointments, requests left unanswered because they slipped off the screen.
- Duration
- 2 days, 6 hours
- Format
- In person or online
- Credential
- Certificate of attendance
Tuition25,000 XOF
By the end of the programme, you will be able to
- Organise your inbox with a clear, sustainable processing method
- Instantly find any message, attachment or contact
- Automate mail sorting with rules and search folders
- Write clear professional emails, including in delicate situations
- Manage your calendar, schedule meetings and share your availability
- Delegate access to your mailbox or calendar to a colleague
- Use tasks and reminders so that nothing slips through again
- Set up your email on your phone and work offline
Who it is for
Target audience
The course is for anyone who uses professional email every day: administrative staff, executive secretaries, assistants, project officers, managers, accountants, field staff. No particular profile is favoured.
Prerequisites
Only two requirements:
- Be able to use a computer in daily work and have an active professional or personal email address
- Have a laptop with Outlook installed, or access to Outlook on the web
No prior knowledge of Outlook is required. Participants who already use it will also get a great deal out of it: experience shows that even people who have used it daily for ten years are unaware of most of the features covered.
Detailed program
2 sessions · 6 h of teaching
- The Outlook interface: navigation pane, message list, reading pane, ribbon
- Display modes and customising the view
- Read, reply, reply all, forward, and the choice that makes the difference
- Attachments: attaching, saving, previewing, and size limits
- Sending a link rather than a heavy file
- The To, Cc and Bcc fields, and the professional etiquette for each
- Writing an effective email: explicit subject, short message, clear request, stated deadline
- Delicate emails: follow-ups, refusals, disagreements, messages to senior management
- Automatic signatures, and setting up several for different contexts
- Sending options: importance, read receipt, delayed delivery, expiry
- Recalling or replacing a message already sent
- Organising your mailbox: folders, subfolders, colour categories, follow-up flags
- The four-decision processing method: do, delegate, defer, archive
- Searching: simple search, advanced search, operators and filters
- Search folders, the virtual folders that fill themselves
- Automatic sorting rules: creating, testing, ordering, disabling
- Junk mail and approved or blocked senders
- Archiving and cleaning up an overloaded mailbox
- The out-of-office message and how to set it up properly
- Guided exercise: completely reorganise a cluttered inbox
- The calendar: day, week, work week and month views
- Creating an appointment, an all-day event, a recurring item
- Reminders and how to set them well
- Organising a meeting: inviting, proposing a time, managing responses
- The scheduling assistant and finding a common slot
- Booking a room and adding a video conference link
- Changing or cancelling a meeting without causing confusion
- Managing several calendars and overlaying them
- Sharing your calendar and fine-tuning how much detail is visible
- Delegating access to your mailbox or calendar to an assistant
- Opening a department's shared mailbox and seeing who answered what
- Contacts: creating, importing, organising into distribution groups
- Tasks and the to-do list, and how they link to flagged messages
- Turning an email into a task or an appointment with a simple drag
- Notes and the journal, minor but useful features
- Setting up Outlook on Android and iOS phones
- Offline mode and synchronisation when reconnecting
- The keyboard shortcuts that save the most time
- Security: spotting a fraudulent email, checking a sender, never clicking too fast
- Guided exercise: plan a complete team meeting, from invitation to minutes
Assessment and certification
There is no final assessment. A training attestation is given to each participant at the end of the second day, issued by Waaldé Impact and signed by the trainer, stating the course title, the 6-hour duration and the dates.
Upcoming sessions
Next dates being prepared
Leave your email: we will let you know as soon as registration opens.
Frequently asked questions
25,000 XOF per participant. Training for a team or an organisation is quoted on request.
2 days, 6 hours.
Yes: you can attend onsite or online, as you prefer.
Only two requirements: be able to use a computer in daily work and have an active professional or personal email address ; have a laptop with Outlook installed, or access to Outlook on the web ; no prior knowledge of Outlook is required. Participants who already use it will also get a great deal out of it: experience shows that even people who have used it daily for ten years are unaware of most of the features covered.
A certificate of attendance is issued at the end of the course.
Fill in the online enrolment request: no payment is taken on the site. The firm reviews your application, then contacts you to confirm your place and the payment terms. No session is scheduled yet: leave your email on this page to be told when registration opens.
Join the next cohort
Cohorts are deliberately small to guarantee genuine individual support. Reserve your place or ask us your questions.